How quickly do you respond to support emails?

General support: within 24 hours on business days. Technical issues: within 48 hours. Business enquiries: within 72 hours. Privacy/GDPR requests: within 30 days (as required by law, though we usually respond much faster).

How do I report a bug in one of your apps?

Email tech@akstool.com with your device model (e.g. Samsung Galaxy S23), Android version, app version (found in Settings → About), and a description of what happened. A screenshot or screen recording makes it much easier for us to reproduce the issue.

How do I request deletion of my personal data?

Email privacy@akstool.com with the subject "Data Deletion Request". Include the email address associated with your account (if any) and the specific data you wish deleted. We will confirm deletion within 48 hours and complete it within 30 days.

Can I suggest a new feature?

Absolutely. Email feedback@akstool.com with your idea. We genuinely read every message and add popular requests to our product roadmap. If your suggestion ships, we will let you know.

My QR Scanner app is not opening URLs automatically. What is wrong?

This is usually a permission issue. Go to your Android Settings → Apps → QR Scanner AI → Permissions and ensure "Open links" or "Open supported links" is enabled. If the issue persists, email support@akstool.com.

My PDF upload is failing. What file size is supported?

PDF Tools AI supports files up to 50MB per upload. For larger files, try splitting the PDF first using the split feature, or compress it before uploading. If you are consistently hitting errors below this limit, please report it to tech@akstool.com.

UK Weather is showing the wrong location. How do I fix it?

Go to Settings → Location within the app and manually search for your town or postcode. Also check that location permissions are set to "Allow while using app" in your Android settings. If the radar data looks wrong, it is usually a brief API sync issue that resolves within 10 minutes.

How do I delete my KittyConnect AI account and all data?

Open the app → Settings → Account → Delete Account. This permanently deletes your profile, posts, and all personal data within 48 hours. Alternatively, email privacy@akstool.com and we will handle it directly.

Can I transfer my KittyConnect AI subscription to a new phone?

Yes. Subscriptions are tied to your Google Play account, not your device. Simply install the app on your new phone and sign in with the same Google account. Your subscription will be automatically restored.

Is AKSTOOL available in my country?

All AKSTOOL apps are available globally on the Google Play Store. The website at akstool.com is accessible from any country. Some features (like the UK Weather radar) are optimised for UK users but work internationally.

💬

Contact AKSTOOL

Need help with our apps, tools, business partnerships, or privacy requests? Our team responds within 72 hours — usually much faster.

Get Support Explore Guides Browse Tools

Our support team is active. Average first response time: under 24 hours on business days.

Ways to Reach Us

💬

General Support

Questions about how our apps work, troubleshooting issues, and account help.

⏱ Within 24 hours

support@akstool.com →

🔧

Technical Support

Bug reports, crash reports, feature requests, and developer queries.

⏱ Within 48 hours

tech@akstool.com →

🤝

Business Partnerships

Integration requests, white-label enquiries, and commercial partnerships.

⏱ Within 72 hours

business@akstool.com →

🔒

Privacy Requests

Data access, deletion, and correction requests under GDPR and CCPA.

⏱ Within 30 days (legal)

privacy@akstool.com →

💡

Feature Feedback

Suggestions for new features, UI improvements, and roadmap ideas.

⏱ Read & reviewed weekly

feedback@akstool.com →

📰

Media & Press

Press enquiries, media kits, and interview requests for our team.

⏱ Within 48 hours

press@akstool.com →

Product Support

QR Scanner AI

com.akstool.qr.scanner

Issues with scanning, QR generation, history, and app performance.

Email Support Read Guide Google Play App Store

PDF Tools AI

com.akstool.pdf.tools.ai

PDF processing errors, upload issues, and OCR quality concerns.

Email Support Read Guide

UK Weather

com.ukweatherlive.forecastradar

Location not found, radar not loading, and notification issues.

Email Support Read Guide Google Play App Store

KittyConnect AI

com.scanner.kittyconnectai

Account issues, breed scanner errors, marketplace disputes, and community moderation.

Email Support Read Guide Google Play App Store

🔎 Find Your Answer First

Most questions are answered in our guides and documentation. Try these before emailing us:

→How to scan a QR code without an app →How to merge PDFs →How to compress a PDF →How to read weather radar →How to identify a cat breed →How to delete your account / data

Browse All Guides Read the Blog

How Support Works

📧 Send Your Request

Email the relevant team (see cards above) with your device model, app version, and a clear description of the issue. Screenshots are very helpful.

🔍 We Review

Our team reviews incoming requests daily. Technical issues are assigned to the engineering team. Privacy requests are handled separately by our DPO.

💬 You Get a Response

We will email you back with either a solution, a workaround, or an estimate of when the fix will be available.

✅ Resolution & Follow-Up

For complex bugs, we will notify you when the fix ships in a new app version. We track all open issues until they are resolved.

Our Commitments

🔒

Privacy First

All support emails are handled confidentially. We never share your contact details with third parties.

🛡️

Secure Channel

Our email systems are encrypted in transit (TLS). For sensitive privacy requests, we use verified GDPR-compliant workflows.

🌍

30 Languages

Our apps support 30 languages. We can respond to support requests in English, French, Arabic, Spanish, and German.

🔄

Regular Updates

All AKSTOOL apps receive regular updates addressing bug reports from our user community. Check our Play Store changelogs.

Support FAQ

📚

Contact AKSTOOL

Ways to Reach Us

General Support

Technical Support

Business Partnerships

Privacy Requests

Feature Feedback

Media & Press

Product Support

QR Scanner AI

PDF Tools AI

UK Weather

KittyConnect AI

🔎 Find Your Answer First

How Support Works

📧 Send Your Request

🔍 We Review

💬 You Get a Response

✅ Resolution & Follow-Up

Our Commitments

Privacy First

Secure Channel

30 Languages

Regular Updates

Support FAQ

Explore Guides

View Products

Read the Blog

Related Pages